Viewing your billing history
Go to Billing → History to see all charges on your account, including:
- Label purchases (with carrier, service, and tracking number)
- Voided label refunds
- Account top-ups
Each entry shows the date, amount, and a reference number.
Downloading invoices
Monthly PDF invoices are available under Billing → Invoices. Click any month to download.
Invoices include:
- All label charges for the period
- A summary by carrier
- Your account and business details
- Tax identification numbers (where applicable)
Auto-send invoices to your finance team
Under Billing → Invoices → Settings, enter one or more email addresses to receive invoices automatically on the 1st of each month.
Understanding label charges
Labels are charged at the rate quoted at time of generation. The charge appears immediately on your account. If a label is voided within 30 days (and not scanned by the carrier), a credit is applied within 3–5 business days.
Disputed charges
If you believe a charge is incorrect, go to Billing → History, click the charge, and select Dispute. Our billing team will review and respond within 2 business days.
For urgent billing issues, email billing@orbiscommerce.com.
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